Terms and Conditions

About us

iLucki Casino belongs to Novatrix SRL, incorporated in Costa Rica with registration number 3-102-893958. The Tobique Gaming Commission granted Novatrix SRL e-gaming licence number 0000002, under which iLucki Casino operates.

Who can play

You must be at least 18, or older where your local law sets a higher age, and live where online gambling is legal. Each person may hold one account only, and accounts that share an address, household, IP address or device count as duplicates. Using a VPN to get around location rules can lead to winnings being confiscated.

Verification

We may ask for a government-issued photo ID, proof of address and proof of your payment method, and sometimes a phone or video call. Withdrawals wait until verification is complete.

Deposits

Deposits must come from a card, bank account or wallet in your own name. Each deposit has to be wagered three times before you can withdraw it. If a deposit is reversed or charged back, winnings from it are cancelled.

Withdrawals

The minimum withdrawal is 30 AUD. We aim to process requests within 72 hours of approval, and the final timing depends on the payment method. Weekly and monthly limits depend on your VIP level, and progressive jackpot wins are paid in full.

Bonuses

Bonuses carry wagering requirements, a maximum bet and an expiry date, and only one bonus can be active at a time. Abuse of promotions, such as using several accounts or exploiting a software fault, leads to bonuses and winnings being cancelled.

Inactive accounts

After an account becomes inactive, a monthly dormancy fee may be deducted from the remaining balance.

Complaints

Only the account holder can open a complaint. Our server records decide disputes about game results. If our internal process does not settle a complaint, you can take it to the independent dispute body EGIS.