Privacy Policy

Who we are

iLucki Casino belongs to Novatrix SRL, a company incorporated in Costa Rica with registration number 3-102-893958. Novatrix SRL is the data controller for your personal data. Our casino is intended only for people aged 18 and over, and we do not knowingly collect data from anyone younger.

What we collect

We process identity details such as your name, date of birth and ID number, contact details and proof of address, financial and transaction data, information about the games you play and the bonuses you claim, and technical data such as your IP address, browser and device.

Why we use it

We use your data to run your account, process payments, verify your identity, answer your questions and give you access to promotions. We also use it to meet anti-money laundering and KYC duties, to apply responsible gaming measures, to prevent fraud and bonus abuse, and, with your consent, to send you offers.

Where it comes from

Most data comes from you. We also receive information from verification services, banks and payment providers, AML databases, regulators and responsible gaming databases, and marketing partners.

Who we share it with

We share data only where needed, for example with game providers, payment providers, verification tools, communication software for email and live chat, and our lawyers and advisers. We share data with authorities when the law requires it and challenge requests that are unreasonable or vague. Third parties may use your data only for the purpose we give them.

Transfers and retention

If your data leaves the European Economic Area, we protect it with safeguards such as Standard Contractual Clauses. Anti-money laundering rules require us to keep personal data for at least five years after an account closes, so earlier erasure requests cannot be carried out.

Your rights

You can withdraw consent, restrict or object to processing, and complain to a data protection authority. Contact our data protection officer at [email protected] with any privacy question.